Frequently Asked Questions 

WHAT PAYMENT METHODS DO YOU ACCEPT?

• We accept all major credit/debit cards (VISA, Mastercard, AMEX), PayPal payments and Klarna. We do not accept personal checks, money orders, direct bank transfers or cash on delivery.

HOW SECURE IS MY ONLINE ORDER?

• When purchasing online using your credit/debit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to your card provider's network, where your card and transaction is authorised and approved. Your card information is not stored on our servers.

HOW DO I CHANGE OR CANCEL MY ORDER?

• We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the card has been authorised. If the card has already been authorised for the purchase and the order is cancelled, we will issue a credit to the original method of payment. 

• Please note that any orders that have already been packed or shipped cannot be cancelled.

WHEN WILL MY ORDER ARRIVE?

• Once you have placed an order with us, it will take 2-4 days for the order to arrive.
• Any orders placed on a weekend or a bank holiday will be dispatched the next working day for delivery.
• Once the order has dispatched, you will receive an email with your tracking information.

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

• Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

• No, you can place an order as a guest. But, there are some perks if you have an account with us:
• Quick checkout process
• Easily view your order status and order history
• Receive updates regarding our new collections and special offers and deals